Privacy Policy

Effective Date: July 2025

Last Updated: July 2026

A legal disclaimer

At Heal at Home Acupuncture, we are dedicated to providing premier mobile concierge acupuncture services while maintaining the highest standards of confidentiality, patient privacy, and data security. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information when you visit our website or receive our in-home care.

1. Information We Collect

To deliver personalized, safe, and effective healthcare, we collect the following types of information:

Personal Identification Information: Your name, email address, phone number, home or physical service address, and date of birth.
Health & Clinical Information: Digital intake forms, health histories, primary health concerns, and medical notes gathered during your virtual consultation and in-home sessions.
Technical & Usage Data: Basic website analytical data, IP addresses, and cookie information collected automatically to optimize your browsing experience.

2. How We Use Your Information

We use your information strictly for healthcare delivery and business administration:

To schedule and coordinate virtual consultations and in-home treatment visits.
To review medical histories and tailor high-quality, doctor-level acupuncture care.
To process payments and issue formal digital invoices or receipts.
To communicate appointment reminders, policy updates, or clinical follow-ups.
To comply with relevant federal and Washington state medical regulatory requirements.

3. Payment Privacy, Financial Security & Invoicing

To protect your sensitive financial and health data:

HIPAA-Compliant Electronic Payments (Zelle & Venmo): Payments are securely processed post-consultation via Zelle or Venmo. In strict accordance with HIPAA privacy guidelines, all transactions are handled with total discretion. Payment memos are kept completely generic (omitting diagnostic or medical terminology), and Venmo transaction privacy settings are strictly set to private.
No On-Site Credit Card Storage: We do not collect, store, or bind credit card numbers through this website, eliminating online financial vulnerability.
Digital Invoices & Receipts: Following your treatment or consultation, a formal digital invoice/receipt (or Superbill upon request) will be issued directly to your email via our system for your personal tax records or HSA/FSA reimbursement.

4. Patient Confidentiality & Information Sharing

Your privacy is fundamental to our practice. We never sell, rent, or trade your personal or health data to third parties under any circumstances.

Your information may only be shared under the following limited conditions:

Healthcare Operations: With trusted, HIPAA-compliant service platforms (such as secure video consultation tools like Zoom) solely to facilitate your care.
Legal Requirements: When required by law, court order, or health authority regulations.
Safety Emergencies: If necessary to protect the immediate life and safety of the patient or the public.

5. Third-Party Services

Our online booking and communication workflow may link to trusted third-party platforms (e.g., Zoom, Zelle, or Venmo). We encourage you to review their respective privacy practices, as Heal at Home Acupuncture is not responsible for the independent policies of external services.

6. Your Rights & Contact Information

You have the right to access your personal record, request updates to your contact information, or ask questions regarding how your health data is managed.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Service Name: Heal at Home Acupuncture
Email: healathomeacupuncture@gmail.com
Phone: +1 949-423-6068
Service Coverage Area: Greater Seattle, Bellevue, and the Eastside